Making Things Easier for Merchants: My Internship at Airtel Payments Bank
During my internship at Airtel Payments Bank, I had an exciting role within a team dedicated to making life simpler for merchants who use the platform. These folks often had little experience with modern tech, so our job was to create a user-friendly mobile app that made managing their financial transactions a breeze. Here's how we tackled it:
During my internship at Airtel Payments Bank, I had an exciting role within a team dedicated to making life simpler for merchants who use the platform. These folks often had little experience with modern tech, so our job was to create a user-friendly mobile app that made managing their financial transactions a breeze. Here's how we tackled it:
Introduction
During my internship at Airtel Payments Bank, I had an exciting role within a team dedicated to making life simpler for merchants who use the platform. These folks often had little experience with modern tech, so our job was to create a user-friendly mobile app that made managing their financial transactions a breeze.
Research
Getting to Know the Merchants
To start, we dug into data collected by colleagues on the ground. This data showed us what actions the merchants needed on the platform. It was clear from the get-go that these needs could change, especially with user feedback.
Figuring Out How They Use It
We needed to understand how merchants might navigate through the app. Questions like which actions were done often and if certain features were only used by specific types of merchants were crucial.
We needed to understand how merchants might navigate through the app. Questions like which actions were done often and if certain features were only used by specific types of merchants were crucial.
Planning our Design Phase
To keep merchants from feeling lost in the app, we built prototypes. Our main goal was to simplify how they moved around the app and make sure they found what they needed easily.
To keep merchants from feeling lost in the app, we built prototypes. Our main goal was to simplify how they moved around the app and make sure they found what they needed easily.
Grouping Actions into Categories
We created a page that sorted actions into categories. This made it a lot easier for merchants to find what they were looking for.
Smooth Navigation Between Categories
We made it simple to switch between categories, knowing that the content within each category might be different based on what the user chose.
Adding Favorite Actions
Based on what users told us, we added a feature that showed their favorite actions when they hadn't selected a category. This let merchants set up their most-used actions and saved them time.
Design
Designing for Trust and Consistency
We understood that trust and consistency were vital in an app handling financial transactions. So, we followed the company's design standards closely.
By sticking to the company's design standards, we wanted to make sure merchants felt safe and secure while doing their financial business in the app.
Unique Icons
We designed fresh icons for most of the categories to make everything look the same and recognizable. This helped merchants quickly find what they needed.
Looking back at these icons I am worried about the scalability of these icons, would these translate well for phone screens with super small zoomed out content?
Looking back at these icons I am worried about the scalability of these icons, would these translate well for phone screens with super small zoomed out content?
Conclusion
My time at Airtel Payments Bank taught me a lot about creating designs that put users first. We managed to bridge the gap between traditional desktop users and those new to mobile apps, making life easier for merchants. This experience showed me just how important user-friendly design and adaptability are in today's tech world.
